Privacy Policy

Effective From: May 26, 2023

We may change this Privacy Policy from time to time. We will post any changes to this Privacy Policy on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes).

Introduction

At entracloud, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you use our services, which include:

Domains
Hostings
Development
Security
Services

This policy aims to be transparent and easy to understand, ensuring you know how your data is handled.

Information We Collect

We collect information to provide, maintain, protect, and improve our products and services, as well as to develop new ones. The types of information we may collect include:

Information you provide: When you create an account or purchase our services, we collect personal information like your name, email address, billing address, and payment information
Information from other sources: We may also obtain information about you from other sources, such as public databases, joint marketing partners, and social media platforms

How We Use Information

We use the collected for various purposes, including:

Providing and maintaining our services: We use your information to deliver, maintain, personalize, and improve our services
Communicating with you: We may use your information to send you service announcements, administrative messages, and other information. We may also use your information to respond to your questions and comments
Personalizing your experience: We may use your information to personalize your experience with our services, such as by showing you content that we think you will be interested in
Improving our services: We may use your information to improve our services, such as by developing new features and products
Protecting against fraud and abuse: We may use your information to protect our services against fraud and abuse
Complying with legal obligations: We may use your information to comply with legal obligations, such as responding to subpoenas or court orders

How We Share Information

We do not share your personal information with companies, organizations, or individuals outside of entracloud except in the following circumstances:

With your consent: We will share your personal information with companies, organizations, or individuals outside of entracloud when we have your consent
For external processing: We may provide personal information to our affiliates or other trusted businesses or persons to process it for us, based on our instructions and in compliance with our Privacy Policy and any other appropriate confidentiality and security measures
For legal reasons: We will share personal information with companies, organizations, or individuals outside of entracloud if we have a good-faith belief that access, use, preservation, or disclosure of the information is reasonably necessary to:
- Meet any applicable law, regulation, legal process, or enforceable governmental request
- Enforce applicable Terms of Service, including investigation of potential violations
- Detect, prevent, or otherwise address fraud, security, or technical issues
- Protect against harm to the rights, property, or safety of entracloud, our users, or the public as required or permitted by law

Your Privacy Controls

You have choices about the information we collect and how it is used:

You can access and update your information: You can access and update your personal information by logging into your account or contacting us directly
You can opt-out of communications: You can opt-out of receiving promotional emails from us by following the instructions in those emails. You can also opt-out of receiving other types of communications from us by contacting us directly
You can request to have your data deleted: You can request to have your personal information deleted by contacting us directly

Data Security

We take security seriously and implement appropriate measures to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure.

Data Retention

We retain your personal information for as long as necessary to provide you with our services and for legitimate business purposes, such as complying with legal obligations, resolving disputes, and enforcing our agreements.

International Data Transfers

Our services may be provided using resources and servers located in various countries around the world. Therefore, your personal information may be transferred across international borders, including to countries that may not have data protection laws as comprehensive as those in your country.

If you have any questions or concerns about our Privacy Policy, please contact us at