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Privacy Policy

Effective From

May 26, 2023

At entracloud, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you use our services, which include:

  • Domains
  • Hostings
  • Development
  • Securiry
  • Services
    • This policy aims to be transparent and easy to understand, ensuring you know how your data is handled.

    We collect information to provide, maintain, protect, and improve our products and services, as well as to develop new ones. The types of information we may collect include:

  • Information you provide: When you create an account or purchase our services, we collect personal information like your name, email address, billing address, and payment information
  • Information from other sources: We may also obtain information about you from other sources, such as public databases, joint marketing partners, and social media platforms

    • We use the collected for various purposes, including:

  • Providing and maintaining our services: We use your information to deliver, maintain, personalize, and improve our services
  • Communicating with you: We may use your information to send you service announcements, administrative messages, and other information. We may also use your information to respond to your questions and comments
  • Personalizing your experience: We may use your information to personalize your experience with our services, such as by showing you content that we think you will be interested in
  • Improving our services: We may use your information to improve our services, such as by developing new features and products
  • Protecting against fraud and abuse: We may use your information to protect our services against fraud and abuse
  • Complying with legal obligations: We may use your information to comply with legal obligations, such as responding to subpoenas or court orders

    • We do not share your personal information with companies, organizations, or individuals outside of entracloud except in the following circumstances:

  • With your consent: We will share your personal information with companies, organizations, or individuals outside of entracloud when we have your consent
  • For external processing: We may provide personal information to our affiliates or other trusted businesses or persons to process it for us, based on our instructions and in compliance with our Privacy Policy and any other appropriate confidentiality and security measures
  • For legal reasons: We will share personal information with companies, organizations, or individuals outside of entracloud if we have a good-faith belief that access, use, preservation, or disclosure of the information is reasonably necessary to:
      • Meet any applicable law, regulation, legal process, or enforceable governmental request
      Enforce applicable Terms of Service, including investigation of potential violations
      Detect, prevent, or otherwise address fraud, security, or technical issues
      Protect against harm to the rights, property, or safety of entracloud, our users, or the public as required or permitted by law

    You have choices about the information we collect and how it is used:

  • You can access and update your information: You can access and update your personal information by logging into your account or contacting us directly
  • You can opt-out of communications: You can opt-out of receiving promotional emails from us by following the instructions in those emails. You can also opt-out of receiving other types of communications from us by contacting us directly
  • You can request to have your data deleted: You can request to have your personal information deleted by contacting us directly

    • We take security seriously and implement appropriate measures to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure.

    We retain your personal information for as long as necessary to provide you with our services and for legitimate business purposes, such as complying with legal obligations, resolving disputes, and enforcing our agreements.

    Our services may be provided using resources and servers located in various countries around the world. Therefore, your personal information may be transferred across international borders, including to countries that may not have data protection laws as comprehensive as those in your country.

    Changes to this Policy: We may change this Privacy Policy from time to time. We will post any changes to this Privacy Policy on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes).

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